The American Nursery & Landscape Association (ANLA) will hold its 2004 Management Clinic January 22-25 in Louisville, Ky. ANLA’s Management Clinic focuses on development and training of green industry business professionals.
The theme of this year’s meeting is "Start Your Engines," urging retailers, growers, distributors and landscape professionals to begin early preparations for Spring 2004. The Management Clinic offers 72 sessions in nine critical categories: Retail Business Basics; Retail Business Management; Landscape Business Management; Design/Build; Grower Business Management; Landscape Distribution; Personal Growth; Human Resources and Finance; and Team Building.
Highlights of this year’s meeting include new sessions by speakers presenting to the green industry for the first time. Todd Wickstrom, managing partner of Zingerman’s Delicatessen, will discuss the operational and service training secrets that enable his firm to post more than $6 million in sales from less than 2,000 sq. ft. John Spence, a consultant to the Fortune 500, will address high-performance team building and corporate strategy and conflict resolution. Keynotes include presentations on delivering "positively outrageous" customer service; dealing with workplace stress and balancing the demands of work and family; and effective communication, teamwork and morale building.
A complete schedule of events and other important information on ANLA’s 2004 Management Clinic can be found at www.managementclinic.org .